RETURN POLICY
Order cancellation
In case you wish to cancel your order and if the product has not been shipped, you should contact the customer service department at 2634301331 or mail… info @ carouselkids.gr… ..If the shipment has been made of your order, you can return it with any courier at your own expense.
Return of Product & Money
You have the right to return within 14 calendar days, the product you received, justifying the reason for its return. The returned product must be in the original and excellent condition that you have received it along with the necessary documents that accompanied it (receipt - order form). If the above conditions are not met, then the product will be returned to you at your own expense.
Returns are not accepted for Baptism items (candles, boxes or bags, christening clothes), due to the fact that the specific products are manufactured and shipped upon order. Shipping costs are adjusted after consultation with the customer due to volume and area.
To return a product, you must contact by phone at 2634 301331 and e-mail info@carouselkids.gr to consult with the store. The details and the return address of the product are:
CAROUSEL KIDS
NASTOS GEORGE
INTZE 6
Nafpaktos - TK30300
Tel. 2634301331
The product must be accompanied upon return by proof of purchase.
During the discount period and for discount products in general, the changes are made at your own expense
In the Offer Category, changes are made only with products from the Offer Category.
Products that are on offer 50% or more are non-refundable.
The refund is made within 14 calendar days from the date we receive and check the product. The refund is made by depositing the amount in an account that you indicate to us or that you made the payment. Shipping, return and cash on delivery costs are not included in the refund.
Right of Replacement within 14 days
Because we want you to be completely happy with your purchase, in case something you do not like or do not do you have the right to request the replacement of the product in another number and / or in another color. For the replacement process, the maximum return period is up to fourteen (14) calendar days from the date of receipt.
In order for the replacement to take place, the following actions must be taken within 14 days:
Deliver the product with all the necessary information so that the return of the product can be accepted, but at the same time a possible change in color / number or other item can be made. In case the replacement is not possible due to the unavailability of the requested product, we will contact you to offer you alternative solutions.
The product you will return must not have been used and must be in its original packaging.
The shipment of the new product will take place in a period equal to the shipment time of the original.
The cost of return is borne by the customer and the cost of the second shipment CAROUSEL KIDS 3.5 € + 2.5 € cash on delivery.
PAYMENT METHODS
In order to better serve you, carouselkids.gr has all the payment methods in order to place an order, which, as analyzed below.
Credit card
All debit and credit cards are accepted (Visa, Mastercard, Maestro)
The use of your card for your purchases at carouselkids.gr is completely safe, as long as you follow the relevant instructions
Once you have completed your order, you will be automatically transferred to the secure environment of the partner bank, where you will be able to fill in your card details directly.
Pay on delivery
The amount of the payment is paid to the employee of the transport company at the time of delivery of the parcel.
Cash on delivery costs € 2.50
COD is valid only for deliveries within Greece
COD is up to the amount of € 100
Bank deposit
You can deposit the amount of your order in one of the following bank accounts.
The reason should include your name and order number.
You have 48 hours to make the deposit. After 48 hours your order will be canceled.
Piraeus Bank
Account Number: 5157100063641
IVAN: GR83 0172 1570 0051 5710 0063 641
Beneficiary: Nastos George